Senior / Staff Software Engineer, Internal Tools

About the role

AI is changing how software gets built and how companies run, and we’re at the front of it. We're hiring a Senior / Staff Software Engineer to own direction and architecture on our AI Operations Engineering team. Pro members see the company and apply now. It opens to everyone on November 8.

What you'll do

• Build agents, workflows, and custom tools that let non-engineering teams handle more without adding headcount
• Evaluate and integrate third-party tools, making the call on what to buy and what to build
• Contribute to and empower stakeholders on our self-service app deployment platform
• Design and implement new patterns for internal APIs, auth and MCP building and extending beyond our Django monolith.
• Integrate and scale customer experience systems built around third parties like Zendesk.
• Partner with customer experience, legal, finance, people, and content ops to source new challenges

What they're looking for

• You bring 5, 7+ years of full-stack software engineering experience
• You have a proven track record of building, maintaining, and supporting internal tooling or systems that streamline engineering or business operations
• You’re eager to learn and share agentic coding best practices and tools
• You thrive in an early-stage, 0→1 environment where the problem space is still being defined
• You’ve worked with agent frameworks (e.g. LangGraph) and eval or observability tooling (e.g. LangSmith, Braintrust)
• You’re familiar with support tooling, CRM systems, or workflow automation platforms
• Not sure you meet every point above? Please apply anyway! If you're excited about this work and think you could make an impact here, we'd love to hear from you. The best candidates rarely check every box.