Customer Support Executive
- Location
- Bengaluru, KA
- Pay
- Pay not listed
- Employment
- Full-time
Employer posted Aug 25 · Added to VDJ Oct 9 · Last checked todayPosting still live
About the role
About Eloelo Group Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture.
What you'll do
- Handle customer queries via calls, chats, emails, or support tickets in a timely and professional manner
- Resolve customer complaints and provide appropriate solutions within defined TAT
- Escalate complex issues to the respective internal teams when required
- Maintain accurate records of customer interactions and issue resolution
- Ensure high customer satisfaction through quality support and timely follow-up
- Understand company products/services to provide accurate information to customers
- Coordinate with internal teams for faster issue resolution
- Adhere to process guidelines, SLAs, and quality standards
What they're looking for
- 1, 4 Years
- Good verbal and written communication skills (English & Hindi preferred)
- Basic computer knowledge and familiarity with support tools
- Strong problem-solving and interpersonal skills
- Ability to handle customer concerns calmly and professionally
- Quick learner with a positive attitude
- Comfortable working in a fast-paced environment
About Eloelo Group (StoryTV)
Eloelo Group (StoryTV)
All jobs →Bengaluru entertainment group behind StoryTV, a serialised micro-drama app across nine Indian languages.
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