Deployment Strategist

About the role

Promise modernizes how government agencies and utilities support people in financial difficulty.

What you'll do

• Our team includes experts from companies like Palantir, Google, Stripe, and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient...
• As a Deployment Strategist at Promise, you own real world outcomes. You'll work hand in hand with government and utility customers to deeply understand their problems, then find solutions that actually deliver results.
• You'll need to operate comfortably without a lot of structure. We move fast and figure things out as we go. If you need a defined process handed to you before you can execute, this isn't the right seat.
• Own the customer relationship end to end, from implementation through renewal and expansion. Be the person the customer trusts and wants in the room, and the person internally who's easy to work with too.
• Read the room, both the customer's team and your own. Understand who has influence, who's a blocker, and how to move a project forward politically as well as technically.
• Get into the weeds of the customer's data and operations until you understand their business as well as they do.
• Be technically fluent enough to partner closely with Forward Deployed Engineers on delivery and innovation.
• Drive customer work through a lens of revenue growth. You should be able to explain the health of an account in financial terms, not just delivery or project status.

About Promise

Promise

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