Solutions Engineer

About the role

We’re seeking a Solutions Engineer who’s proactive, resourceful, and passionate about unblocking customers at every turn. In this role, you’ll be a key player in both our Sales and Customer Success teams, helping customers transform early excitement into fully realized solutions. Pro members see the company and apply now. It opens to everyone on November 7.

What you'll do

• Become a wealth of knowledge - Understand how our product works on a deep technical level so you can support customers
• Creative problem solver - Work with customers to ideate and architect a solution that works with their business
• Diagnose and solve fast, Debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers.
• Think like the customer, Spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or, just do it yourself)
• Build - Create developer resources, like sample code, etc
• Optimize for zero, Aim for near-zero time to resolution. Every inefficiency is an opportunity to build a faster path forward.
• Scale yourself, Automate, document, and streamline processes so future users never hit the same roadblocks twice.
• Own technical enablement, Help enterprise teams understand best practices for integrating and scaling with our platform.

What they're looking for

• Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience, You can build, deploy, and debug an end-to-end application. Likely you love v0
• You’re great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks.
• A “customer-obsessed” mindset, You care deeply about the developer experience and take pride in solving problems fast.
• Ability to translate highly technical issues into simple, clear explanations.
• A scrappy, solution-driven approach, If something’s broken, you don’t just report it, you fix it (or figure out how to).
• Comfortable working in JavaScript/TypeScript, Python, or similar, Comfortable with APIs, webhooks, and debugging complex technical integrations.
• Bonus: Experience working with AI/ML models or video processing APIs.